MGWCC unresponsive?

A place to hang out, get to know other Muggles and discuss everything under the sun.
Post Reply
User avatar
JJD
Posts: 143
Joined: Fri Apr 19, 2019 9:13 am

MGWCC unresponsive?

#1

Post by JJD »

Twice in last 2 months I’ve signed up for the trial month and heard nothing.
Then I decided to just pull the trigger on a $10 subscription, and I quickly received a paypal receipt, but no puzzles.
It’s been over a week since I paid. I’ve emailed support@mgwcc.com and still no responses.

Does anyone have a way to nudge the admins at MGWCC?
Any other suggestions?
I’d love to join the fun.
User avatar
FrankieHeck
Posts: 839
Joined: Tue Apr 09, 2019 8:57 pm
Location: West Virginia

#2

Post by FrankieHeck »

I just subscribed this month, too. When I did my free trial in January, I am pretty sure I got my puzzles immediately, so when I didn't this time, I also emailed him through his support contact. Then after a day or two with no response, I emailed him at the other address he provides (crosswordcontest@gmail.com) and got a pretty fast response, and my puzzles. (And then a week or so later another email, I guess when he read the one from the support address.)

Good luck!
User avatar
JJD
Posts: 143
Joined: Fri Apr 19, 2019 9:13 am

#3

Post by JJD »

Thanks! I’ll try that other email.
Leslie
Posts: 234
Joined: Wed Apr 10, 2019 2:18 pm

#4

Post by Leslie »

Same thing happened to me a couple of months ago — no trial puzzles, no response from support. But once I found Matt’s direct email he has always responded immediately and is very helpful!
User avatar
JJD
Posts: 143
Joined: Fri Apr 19, 2019 9:13 am

#5

Post by JJD »

Yes, Matt has responded this morning with #569 attached.
Thanks for your help.
Post Reply